Cancellation insurance

Take out useful insurance and leave with peace of mind. Reimbursement of your stay, with your insurance benefit from immediate compensation.
If you haven't already done so, contact us to add your insurance.

Good to know: according to articles L 121-21-8, 12° and L121-16-1 of the French Consumer Code and article L211-2 of the French Tourism Code, the withdrawal period does not apply to your reservation. Under no circumstances will Les Carroz Réservation make any refunds in the event of cancellation. We advise you to take out cancellation insurance. You confirm your booking by paying a deposit. Please note that a deposit commits you to paying the balance, in our case 30 days before the start of your stay. If you book less than 30 days in advance, you will be asked to pay the full amount directly.
Insurance contract taken out through SAM LOISIRS, an insurance brokerage company with its registered office at 105 rue Jules Guesde CS 60165 92532 Levallois Perret Cedex, SAS with capital of 100,000 euros - RCS Nanterre 523 543 445 - NAF 6622Z - Orias 10 058 127 with La Société d'assurance mutuelle, AREAS DOMMAGES, whose registered office is located at 47/49 rue de Miromesnil 75008 PARIS, registered in the Paris Trade and Companies Register under number D 775 670 466.

This contract is represented by the SUBSCRIBER: LES CARROZ RESERVATION - SOREMAC 680, route de la Télécabine 74300 LES CARROZ D'ARACHES - Telephone: 04 50 90 33 21 - Email:

The purpose of the insurance is to cover :
The main purpose of LocPlus insurance is to cover you in the event of cancellation of your holiday, interruption of your holiday, late arrival at the holiday location and damage to the rented property belonging to the owners.

What is covered?
Cover is provided up to the limits shown in the Table of Cover in the Specific Conditions.

Cover systematically acquired :
Accident to health and death of the Tenant or a Relative, or of the person responsible for the professional replacement of the Insured or his/her Spouse or responsible for looking after the children.
Redundancy, transfer, cancellation or change of holiday dates by the Insured's employer, obtaining salaried employment or a service assignment.
Water damage and frost, fire, explosion, theft likely to render the Insured's home or business unusable and requiring his/her presence on site.
Site ban due to natural disasters, technological disasters, terrorist attack, pollution, storm, forest fire, riot.
Administrative or medical summons or summons for a make-up exam as part of higher education or for adoption.

Extended cover according to the choice of the tourism professional or the Owner:
Lack or excess of snow
Tenant rescue/repatriation costs
Search and rescue costs on the piste (purchase of ski passes with your accommodation)
The Tenant's personal effects in the event of Fire, Explosion or Water damage and frost.
Fire, Explosion, Water damage and frost and glass breakage.
Recourse from neighbours and third parties.

What is not covered?
Dismissal for gross misconduct,
Any relapse, worsening or complication of health during the month preceding the booking,
Pregnancy, excluding any complications due to this condition (miscarriage, childbirth, etc.).
Cosmetic treatment (except following a health accident), psychological or psychotherapeutic treatment, including nervous breakdown, except in the event of hospitalisation,
Accidental material damage and theft occurring more than 7 days before the start date of the holiday.
Wear and tear, lack of maintenance and purely cosmetic damage.

Are there any exclusions to cover?
Intentional acts on the part of the insured,
The absence of a hazard,
Epidemics and pandemics recognised by the national or international health authorities and declared as a public health emergency or leading to a public health policy,
Foreign war and civil war,
The direct or indirect effects of an explosion, heat release or irritation resulting from the transmutation of atomic nuclei of a biological or chemical nature,
The consequences of serious bodily injury that occurred before the date on which the insured took out cover,
Accidents caused by practising a sport as a professional, including aerial sports, bobsleigh, skeleton, rock-climbing, ice hockey, motor sports, scuba diving, etc.
Losses caused by alcoholism, drunkenness, use of medicines, drugs or narcotics not prescribed by a doctor.
Spa treatments.
Medical expenses
Breakage of equipment